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Technical Support
Questions of the Week

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September 2010
 
1

 How Can Transformer Audible Noise be Controlled?

 
August 2010
 
4

 Which SolaHD power supplies are DeviceNet compliant?

 
11

 What were the Top Ten "Technical Support" questions of the week that were downloaded from our website?

 
18

 Does SolaHD have DC-DC converters?

 
25

 What is the maximum kVA rating that we can recommend on our CVS/MC hardware series?

 
July 2010
 
7

 Can a 60Hz transformer be used on 50Hz system?

 
14

 Can you wall mount the general purpose ventilated transformers?

 
21

 How can you look-up or get a UL Certification copy from the UL Website?

 
28
 What is a Maintenance Bypass Switch (MBS) for UPS?
 
June 2010
 
2

 Can DIN rail power supply be mounted in any orientation?

 
9

 What are the available grades of stainless steel used in SolaHD’s transformer enclosures?

 
16

 What does it mean with “0 = Occur” and “X = Does not occur” in reference to the LED lights of the RELAYCARD-SDU?

 
23

 When the SDU AC UPS is on battery mode and you are getting a low voltage measurement, does this mean you have a bad UPS?

 
30

 Is there a derating factor when the SDU AC UPS is mounted in a vertical position?

 
May 2010
 
5

 How can a transformer be utilized with a slightly different voltage or not exactly match the nominal?

 
12

 Can I use a single phase transformer on a three phase source?

 
19

 How does CSA compare to cUL?

 
26

 Is the Intellislot SNMPWEBCARD used with the discontinued S4K2U series compatible with the new S4K2U-C UPS?

 
April 2010
 
7

 When is it best to use Totally Enclosed Non-Ventilated (TENV) Transformers?

 
14
 What Surge Protective Device should I recommend if a customer is looking for a SPD for a 240/415Vac Three Phase Wye 4 wire plus ground system?
21
  What is a K-Factor Transformer?
28

 What accessories do we need to consider when we purchase GL Series power supplies?

 
March 2010
 
3

 How do you know if there is a problem with your SDN-C power supply by just looking at the diagnostic LEDs?

 
10
 What changes were made to the SCP-X power supplies?
17
 I am getting a low voltage output on my CVS/MCR Power Conditioner, what do I need to check?
24
 How do you download specifications from the SolaHD Website?
31
 What is the function of the Single/Parallel Mode dip switch in the SDN Series Power Supply?
February 2010
 
3

 SolaHD STV200K/STK400 Series - How far can the surge protective device (SPD) be installed from the panel and how long are the existing lead wires? Can extra wires be added to install the SPD further from the panel?

 
10
 Is there a %IZ (percent impedance) for our CVS and MCR power conditioners?
17
 What is the advantage of the “Green Mode Feature” with SolaHD’s SDU AC UPS Series and how is it controlled?
24
 What is the purpose of communication options that are installed in the intellislot of SolaHD’s S4K, S4KC and S5K Series Uninterruptible Power Systems?
January 2010
 
6

 Is the internal fuse of our SDN Power Supplies replaceable?

 
13
 Does adding extra battery packs increase the idle power draw or the BTU/hr heat loss for the S4K2U UPS units?
20
 What will happen if I connect a 240V source to a 10kVA transformer, rated 480V primary – 240V secondary?
27
 What are the SolaHD products that have REPO (Remote Emergency Power Off) features?
December 2009
 
2

What is a Surge Protective Device and how does it work?

 
9
 What are some of the frequent terminologies used in specifying Surge Protective Devices (SPD)?
16
 What are some of the components used in Surge Protective Devices (SPD) and their function?
23
 How to select or specify a Surge Protective Device?
30
 How you differentiate between electrical ground and electrical neutral?
November 2009
 
4
 How does current flow occur within buck-boost transformers without damaging it, given that primary and secondary wires have a different gauge?
11
 What happens to harmonic currents that are introduced on the input of ferroresonant CVS or MCR Power Conditioners?
18
 What is the shelf life of a standard power supply?
25
 What is the difference between a device (product) which is UL Listed or UL Recognized?
October 2009
 
7

 Can SolaHD SLR Line Reactors be used on the load side of a Drive ?

 
14
 What are the differences between LINEAR and SWITCHING power supplies?
21
 What is the normal life span of a UPS battery ?
28
 When using the SDU DC UPS, do I need to use the same rating of power supply as the SDU DC UPS rating?
September 2009
 
2

 What is the difference between "continuous" and "peak" ratings of DC Power Supplies?

 
9
 What is the capacity of the center tap on a 240 volt delta transformer connection with one phase tapped?
16
 Is it possible to use SolaHD’s Line Reactors for a 240V three phase application?
23
 What are the advantages in using buck-boost transformers? Why can a buck-boost transformer operate at a much higher capacity than what is shown on the nameplate?
30
 What type of loads should not be powered by a UPS?
August 2009
 
 12

 How will I know the temperature rise of your LVGP transformer by simply looking at the catalog number?

 
19
 What does floating output mean on our DC power supplies?
26

 How do you properly size a UPS?

 


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